Abort Reasons – Supplier

If you are a Supplier you will need to liaise with the site directly to ascertain and resolve the issue.

Address

details provided incorrect

Building

demolished

Change

of occupier

Different

meter serial number

found on site

Incorrect

contact details

Meter

redundant

Meter

removed

MOP

De-appointment

Suspected

tampering/

abstraction

Unable

to contact customer

Customer to confirm if the address is correct, if this is different than the industry holds, the supplier needs to amend the address and issue an updated D0302 flow to IMServ. If the address is correct, please provide further instructions on how to locate the property and/or meter on site via a new D0142 flow.

Supplier to confirm what they would like the removal date and final read to be and send this information to our Metering Team so our they can issue the Meter Details.
Alternatively, Supplier to provide the correct meter location details or address and issue a revised D0142.

Supplier to provide IMServ with the new customer contact details to arrange the appointment with.

Once located or not, Supplier needs to send a new D0142 flow specifying the correct details and guidance for the IMServ’s technician.

Supplier to confirm if the redundant meter should be removed and issue a D0142 accordingly.

Supplier to confirm what they would like the removal date and final read to be and send this information to our Metering Team so they can issue the Meter Details.

Alternatively, Supplier to provide the correct meter location details issuing a revised D0142.

IMServ send a D0002 to the supplier with our Engineers findings. The Supplier would then liaise with Revenue Protection.